Accurate, referenced answers grounded in your own data
RAG (Retrieval-Augmented Generation) is a method that revolutionizes how you interact with your data. It combines a Large Language Model (LLM) with an organization’s own knowledge base (documents, databases, APIs, websites etc.).
Retriever: Locates the most relevant knowledge from databases, documents, APIs, or repositories.
Vector database / index: Stores and organizes content in a format optimized for semantic search and fast retrieval, as well as the ability to constantly update any of the documents/sources consisting the knowledge base.
Large Language Model (LLM): Generates natural-language answers enriched with the retrieved context.
Orchestration layer: Connects all components, applies governance policies, and manages the flow of data end-to-end.
Connectors: Pre-built and API-driven links to enterprise systems and Jaggle apps.
Customer support & service: Provide accurate, referenced answers from FAQs, manuals, and product documentation, either directly to the customer or to the support representatives.
Employee enablement & knowledge management: Provide staff instant access to HR, IT, and operations knowledge.
Healthcare & legal: Retrieve and explain regulations, guidelines, or case law with full traceability.
Finance & compliance: Summarize reports, support audits, and answer regulatory queries with references.
E-commerce: Power product Q&A, recommendations, and post-sales support with real catalog data.
Manufacturing & field operations: Deliver step-by-step troubleshooting, safety checks, or SOPs to technicians in real time.
Education & training: Provide consistent, cited learning material on demand.
Public sector & government: Enable citizens or staff to access policies, regulations, and procedures quickly and accurately.
Trust & Accuracy: Grounded in your own data to eliminate hallucinations and provide verifiable, referenced answers.
Reduce Training Cycle and Average Handling Time: Now your support agents can be utilized within a few days with minimum training requirements, while your entire support staff will handle customer calls rapidly and efficiently.
Instant Relevance: Delivers context-aware responses that understand your unique terminology and domain.
Always Up-to-Date: Continuously connected to the latest versions of your knowledge base.
Scalable & Efficient: Handles massive data sets and delivers instant answers, freeing up your teams.
Seamless Integration: Integrates into your existing workflows and is accessible through any channel (text or speech) your customers or employees prefer.
Accelerated Deployment: Launch in days, not months, with our low-code platform.
Full Compliance: Stay compliant with built-in governance and role-based access controls.
