Advanced Ticketing Solution with Jaggle

• Leading courier service in Greece
• Need: Tailored, fast-to-market ticketing system to improve customer service
• Long development cycles
• High coding effort and costs
• Limited flexibility for business users

ACS Courier needed a faster, more adaptable way to handle customer service tickets. Their existing systems required long development cycles, high coding effort, and lacked flexibility for business users. These limitations delayed responses and increased operational costs—driving the need for a smarter, low-code solution:

• Visual drag-and-drop modeling
• 10× faster development
• Reduced coding and costs
• Easy configurability and collaboration between IT and business teams

• 60% Faster Development Cycles
  Replaced long coding phases with rapid, low-code delivery.
• Lower Operational Costs
  Reduced development and maintenance effort significantly.
• Empowered Business Users
  Non-technical teams gained control over ticketing workflows without relying on developers.
• Improved Customer Service Efficiency
  Faster ticket resolution and better responsiveness enhanced overall customer experience.
• Future-Proof System
  Scalable architecture supports ongoing growth and evolving business needs.