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Omnichannel Retail Store Digitization

Unify and digitize in-store operations across hundreds of stores using the Jaggle-powered OneSys platform

  • Client Name:

    OneSys

  • Sector:

    Retail

50%

faster deployment

30%

reduction in customer wait times

20%

cost savings over 3 years

Overview and Objectives

Issues

  • Inconsistent and outdated in-store experiences across regions
  • Disconnected systems and complex store operations
  • Long deployment times and high integration effort
  • Inefficient customer service features (e.g., long wait times, manual updates)

Goals

  • Digitize and unify the in-store customer experience
  • Centralize operations across different countries for consistency
  • Use a fast-to-deploy, flexible, and low-code platform
  • Improve efficiency with digital signage, queue management, and ESL integration

Problem and Solution

Problem

Retail chains across Europe were operating with disconnected systems, making it difficult to deliver a unified customer experience. They faced complex, time-consuming deployments, high integration costs, and limited ability to update in-store features quickly. Communication tools like queue management and pricing labels were outdated or inconsistent across stores.

Solution

Using the Jaggle platform, we delivered OneSys, a centralized, low-code solution integrating digital signage, queue management, ESL systems, and other customer service tools. The platform enabled real-time updates, responsive mobile/web interfaces, and seamless IoT and backend integration. As a result, stores achieved faster rollouts, improved efficiency, and enhanced customer engagement—while reducing costs and IT complexity.

Results & Metrics

The implementation of the ≈ platform led to a 50% faster delivery of core modules, a 30% reduction in customer wait times, and 20% cost savings over three years. Retail chains gained a centralized yet flexible system for managing in-store operations, with real-time updates and seamless integration across devices and back-end systems. The solution improved customer experience, enhanced staff efficiency, and provided a scalable, future-proof digital foundation for hundreds of stores across Europe.

Conclusion

  • Disparate retail systems unified through a single, low-code platform
  • 50% faster deployment of digital tools across hundreds of stores
  • 30% reduction in customer wait times via real-time queue and appointment systems
  • Empowered store managers to update content in real time using Jaggle Form Builder
  • Multi-device support: Web apps, mobile interfaces, and in-store kiosks
  • Seamless backend integration with CRM, product databases, and third-party platforms
  • Cloud-hosted and scalable, supporting region-specific configurations across Europe
  • 20% cost savings over 3 years by consolidating technologies and reducing IT overhead
  • Improved KPIs across operations, customer satisfaction, and transaction handling
  • A future-proof, adaptable platform for retail growth and digital transformation